Sports / Casino
These terms set out the rules that apply when you open an account on jili hh and use the platform, including how your wallet, transactions and access to games are governed. Read through before you start — knowing what applies to you keeps things clear from the first session.
By creating an account and accessing the platform, you agree to be bound by these terms in full. They apply to every action you take — opening sessions, placing activity in the lobby, depositing or withdrawing through GCash or PESONet, and reaching our support team. Nothing in your account history overrides the current published version of these terms; we will notify you of material changes through a notice on the account login screen or via your registered contact method. Availability of the platform depends on local law and is accessible only where local law permits. We do not accept accounts from regions where access is restricted by applicable regulation. You are responsible for confirming that your use is lawful in your location before registering. These terms are written in English. Where a translated summary is provided for convenience, the English version controls any interpretation. Questions about a specific clause should be directed to our support channel, where a team member can clarify the relevant section for you.
Deposits and withdrawals processed via GCash fall under the transaction terms in Section 4. Wallet verification is required before your first withdrawal request is reviewed.
PESONet transfers are subject to the same account-ownership rules. The receiving account must match the name registered on your jili hh account.
Each person may hold only one account. Duplicate registrations are a breach of these terms and may result in the suspension of all associated accounts pending review.
These terms apply specifically to the jili hh platform and the accounts registered on it. They do not extend to services operated by third-party studios or payment providers whose own policies govern their respective functions. Understanding scope helps you direct questions to the right place — account and wallet matters come to us; game-engine questions go to the studio that published the title.
All rules around login, session management, account suspension and re-activation fall under these terms. If your account is flagged or locked, the resolution process described here applies.
Deposits, withdrawals and internal wallet movements — whether through GCash, PESONet or any other supported rail — are covered by the transaction provisions in these terms. Third-party processing timelines are outside our direct control.
The lobby, promotional display pages and account-area content that we publish directly fall within scope. We are responsible for what we post; we are not responsible for outbound links or embedded third-party frames.
Game studios such as PG Soft, Pragmatic Play and Habanero operate under their own terms for game mechanics and outcomes. Our terms cover your account relationship with us, not the internal rules of any individual game title.
These terms are not only obligations — they also describe what you can do. You have the right to review your full transaction history at any time from the account dashboard after login. If a detail in your account profile is incorrect, you can submit a correction request through the account settings page; we will process it in line with the verification steps shown there. Where a decision about your account has been made that you believe is wrong, you can raise a formal question using the support channel, and we will respond with the clause that applies. You may also request that we clarify any section of these terms in plain language. Send the request through the in-platform message centre or via the email address listed in the support section below, quoting the clause number if you have it. We aim to address term-clarification requests with a specific written response rather than a generic reply.
Transaction logs and session history are accessible in the account dashboard after login. No request is needed — the records are there for you to check at any point.
Name, contact information and wallet-linkage details can be updated through account settings. Changes that affect identity verification will require the steps shown in that section to be completed.
If a clause is unclear or a decision seems inconsistent with these terms, open a support ticket and cite the relevant section. We will respond with a specific written answer.
You may request account closure or data-handling changes through support. Processing follows the steps and timeframes outlined in the account-management section of these terms.
When a term applies to your account in a way you want to clarify, these are the direct channels. Quote your account ID and the clause or topic you are asking about so the team can respond specifically rather than routing you through a general queue.
Log in to your account and open the message centre from the account menu. This is the fastest route for policy questions tied to a specific account action or transaction.
Send a written query to the support email address shown in your account profile page. Include your registered account name and the section of these terms you are asking about for a specific reply.
Live chat is available from the main navigation bar. For terms-related queries, have your account number ready — the agent can pull your record and answer against the current published policy.
We hold account data only for as long as it is required for the purpose it was collected — active account management, transaction records and regulatory compliance where applicable. Cookies are used on the platform to maintain your logged-in session and to remember preferences within the account area; the cookie notice shown on first visit describes which categories are active. Account security relies on the credentials you set at registration, and we strongly suggest you use a unique password not shared with other services. Security settings, including linked wallet verification for GCash or PESONet, are managed in the account security tab. If you believe your account has been accessed without your permission, contact us immediately through the message centre so we can place a temporary hold while the matter is reviewed.
Account and transaction records are retained for the period required by applicable rules in eligible regions. After account closure, records are held for the minimum retention period before deletion, as detailed in our privacy policy.
We use session cookies to keep you logged in and functional cookies to remember your in-account display settings. The cookie categories and how to manage them are described in the notice shown on your first visit.
Your login credentials and linked wallet — whether GCash or PESONet — are your responsibility to keep secure. We will never ask for your password through any support channel; requests for it are a sign of a phishing attempt.
When these terms are updated, the revised version is published with the effective date noted at the top. Continued use of your account after the effective date constitutes acceptance; if you disagree, you may close your account before that date.
These answers cover the questions we receive most often about how these terms work in practice. If your question is not here, raise it through the message centre and we will respond with the specific clause that applies.
Yes. Any deposit or withdrawal you make through GCash or PESONet is covered by the transaction provisions in these terms. The wallet account you use must match the name registered on your jili hh account; mismatched names may delay processing until verification is complete.
We publish the updated version with a new effective date at the top of this page and notify you through a notice on the login screen or your registered contact method. Continuing to use your account after the effective date means you accept the changes. You can close your account before that date if you do not agree.
No. These terms allow only one account per person. If duplicate accounts are identified, all associated accounts may be suspended while we review the situation. If you have accidentally created a second account, contact support through the message centre to resolve it before any action is taken.
Go to account settings after login and update the field directly. Changes that affect your identity verification — such as your registered name or linked wallet — will require the verification steps shown in that section to be completed before the change takes effect.
Access depends on local law and is available only in eligible regions where local law permits. We do not confirm availability for specific areas beyond what is shown at registration. If access is restricted in your location, the registration process will indicate that before you proceed.
Open a support ticket through the in-platform message centre and quote the section of these terms you believe applies. The team will review and provide a written response citing the relevant clause. If you want to escalate further, ask the agent for the escalation path at that point.