Sports / Casino
This policy explains what information jili hh collects when you use your account, how we use it, and the choices available to you. Where access or eligibility is discussed, it depends on local law and is available only where local law permits.
When you register and use your jili hh account, we collect the information needed to operate your account — your name, contact details, login credentials and transaction records. Transaction records include deposits and withdrawals made through payment rails such as GCash and PESONet; these records are kept to process your requests accurately and to resolve any disputes you raise with our support team. We also collect device and session data — the type of device you use, your IP address and browser session details — so the platform can load correctly on mobile and detect unusual access to your account. We do not sell your personal data to third parties. When we share data with service partners, it is only to the extent required to operate the account, process a payment or respond to a legal obligation under applicable law. You can ask us what data we hold on your account at any time by contacting support. The current state of your transaction history is shown in your account dashboard after login, and you may raise a correction request through the contact path listed in this policy.
Not every interaction with jili hh falls under the same set of rules. This section clarifies what is inside and outside the scope of this privacy policy so you know exactly what protections apply to each part of your account experience.
Login activity, session tokens and device identifiers used when you sign in are covered. We use this data to verify it is you accessing the account and to flag access patterns that look unusual.
Deposit and withdrawal records tied to your account wallet — including GCash and PESONet transfers — are covered. These records are retained in line with our standard data retention period.
Game session results generated by studio software — such as titles from PG Soft or Pragmatic Play — are logged to your account history. The studios supply game content; they do not receive your personal account details.
Links to external services, payment gateways or partner pages that sit outside jili hh are not covered by this policy. Once you leave our domain, the privacy rules of that third party apply.
You have real, actionable options under this policy — not just notices. You can ask us to show you the personal data we hold on your account, request a correction if something is wrong, or ask a question about how a specific piece of data is being used. To review your transaction history, log in and open the account dashboard; the records shown there reflect everything processed through your wallet. For account detail corrections — such as a change to your registered contact number — follow the update fields in your account settings or raise it directly with support. If you believe your data has been handled in a way that does not match this policy, you can submit a formal query to our support team through the contact path below. We aim to acknowledge policy questions and forward them to the right team without delay, though we do not state a fixed response time we cannot guarantee. Your choices and requests are logged so there is a record of every action taken.
Open your account dashboard after login to see your full transaction history, session log and stored contact details. This is the fastest path to checking what data sits on your account.
Use the account settings fields to update your registered contact information. For changes you cannot make directly, raise a correction request through the support channel.
Send your question to our support team via the contact path in this policy. Describe the specific data point or process you are asking about so we can route it to the right team quickly.
If you wish to request deletion of account data, contact support with the details of your request. Removal is subject to our legal retention obligations; we will confirm which records can and cannot be deleted.
If you have a question about this policy, want to know what data we hold, or need to raise a correction, these are the direct contact paths available to you. Choose the channel that works for your situation.
The live chat widget is accessible from your account dashboard after login. Use it to raise account data questions or flag a concern about how your information has been handled.
Send a written query to our support address if you need a record of your request. Include your account username and a clear description of the data or correction you are asking about.
The help section inside your account lists common policy and data questions. Check there first — many correction steps can be completed directly inside your account settings without contacting support.
Data security and transparent handling are built into how we run accounts on jili hh. The measures below reflect the practices we apply to every account.
We use cookies to keep your session active and to remember your account preferences between visits on mobile. You can manage cookie settings through your browser; disabling certain cookies may affect how account pages load.
Access to your account data is restricted to authorised operations. We apply access controls on our side and ask you to keep your login credentials private. If you notice unfamiliar activity, report it to support immediately.
We keep account and transaction data for a period required by applicable law and our operational obligations. When data is no longer required, it is deleted from active systems. You can ask about the retention period for a specific data type by contacting support.
When this policy changes in a material way, we will notify you through your account or on the policy page itself. Continuing to use your account after a posted update means you have seen the revised terms.
These are the questions we receive most often about how your data is handled, what rights you have and how to reach us.
We collect your registration details, login activity, device and session data, and transaction records — including deposits and withdrawals processed through GCash and PESONet. This is limited to what is needed to run your account and process your requests accurately.
We share data only with partners required to operate your account — such as payment processors handling your GCash or PESONet transactions. We do not sell personal data. Any sharing outside operational necessity is done only when required by law.
Log in and open your account dashboard. Your transaction history and stored account details are shown there. For a fuller picture of the data we hold, contact our support team and request an account data summary.
Yes. For contact details and profile fields, use the update options in your account settings. For corrections you cannot make directly, raise a request with support — include your account username and the specific detail you want corrected.
Retention periods follow applicable law and our operational requirements. Transaction records tied to GCash or PESONet activity are kept for the period required by financial record-keeping rules. After that period, data is removed from active systems. Ask support for specifics on any data type.
Contact our support team through live chat or email, describe the specific concern and include your account username. We will log the request, acknowledge it and route it to the team responsible for data handling queries. You do not need to use any special form.